Service Engineer

Job Req ID: 29731

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.

Job Summary

Supermicro is looking for a Service Engineer to provide remote support in Denmark, with a combination of dedicated support and helpdesk support.

Essential Duties And Responsibilities

On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment

Ensure escalation situations are managed and corrected quickly and professionally

Provide 2nd line support to the reseller/distributors in all aspects of customer support

Work with Technical Account Manager, Service Manager, and Product Manager to define service programs

Provide and contribute information such as fault triage and training materials

Run tests and simulations at our facility to assist with problem-solving

Travel to the field to train and or resolve customer issues

Train new service engineers

Able to work under Technical Account Manager direction and take ownership of customer base

Demonstrate ability to be self-sufficient in the field by resolving problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems

Able to defuse challenging situations

Manage time effectively, prioritize and make good business judgments and decisions concerning efficiency, and effectiveness while meeting daily service expectations

Determines requirements and/or root cause of technical issues by working with customers

Manage the day to day tickets assigned on the SMC Service Portal

Experience with generating and presenting quality reports is a plus

Deployment and maintenance with a focus on Servers and GPU Systems, Networking, Cable management, FW/Bios Configuration

Qualifications

Good problem solving skills.

Able to work at customer location.

Experience required in similar role.

English skill needs to be business level or above.

Driving license.

Able to work physically (installing servers and replacing parts may require you to physically lift items).

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

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