Sales & Service Consultant

, , Denmark

kr. 400.000 - 600.000

Sales & Service Consultant, VARIO by VELUX page is loaded Sales & Service Consultant, VARIO by VELUX Ansøg remote type Hybrid locations Woodside Way Fife time type Fuld tid posted on Slået op for 2 dage siden job requisition id R1066315 I VELUX Gruppen tilbyder vi en verden af muligheder og giver dig det bedste afsæt til at skabe en lys fremtid. Vi går forrest, når det kommer til at skabe et bæredygtigt og sundt liv i hjemmet, og hjælper dem, der bor, arbejder og leger under taget, med at transformere deres rum ved hjælp af af dagslys og frisk luft. VELUX Gruppen er en familieejet virksomhed med et stærkt økonomisk fundament, og hvert år gør vi en reel forskel ved at geninvestere midler fra vores fonde i vores medarbejdere, planeten og i de samfund, vi operer i. Sammen med resten af vores værdier definerer "gensidig respekt" og "mod" vores handlinger hver dag, og hvordan vi ønsker at bidrage til verden.

Are you a sales and service focused person?

Do you enjoy helping customers and have experience in customer service?

Are you passionate about assisting homeowners and professionals with their projects?

VARIO by VELUX is our first, made-to-order, bespoke roof light solution for flat roofs. VARIO by VELUX is designed specifically for residential customers. We directly engage with consumers (B2C) and focus primarily on homeowners. However, we also collaborate with architects, installers and builders merchants.

Presently, we provide both supply and installation services in the UK, while supplying products only to Ireland (IE). The Vario team is a small team of 5, who are based at our UK headquarters in Glenrothes.

Your main role will be to guide and inspire our target audience (mainly homeowners, contractors, architects) as they work on their building and improvement projects, and encourage them to choose our solutions to bring daylight and fresh air to their projects. You will be supporting our customers throughout their journey end to end (Inspiration to Installation)

In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air. Our range of products provides design conscious homeowners and industry professionals with flexibility and unique solutions to fit their needs. Vario by VELUX enables users to bring more daylight and fresh air through their roofs in creative ways via the offering of different shapes and sizes.

We are looking for a full-time (40 hrs per week) Sales & Service Consultant. Our team work in shifts, from Monday to Friday between 08:00 to 17:00. We offer hybrid working with 3-4 days on site in Glenrothes and 1-2 day from home.

Your challenges

Based at our office in Glenrothes, you will become part of the Vario by VELUX customer services department and work within a team of highly motivated and skilled colleagues.

You will have an important role within our business, delivering a high-quality service to a range of customers which include Builders Merchants, Architects, Installers and Home Owners.

As a member of our team, you will be responsible for :

Listening to customers and understanding their project needs.

Ensuring full understanding of the project's requirements, aesthetics, functionality, and budget.

Inspiring customers with Vario by VELUX solutions and suitable product recommendations.

Taking full ownership of the customer's journey and experience.

Sharing your knowledge of Vario by VELUX products with internal and external customers

Delivering a memorable experience for our customers; whilst providing comprehensive and accurate product and services information

Enhancing our customers experience by recommending the correct product choices

Coordinating service requests through various channels such as phone, email, and chat

Dealing with escalated product based complaints, to produce workable solutions

Building positive relationships with all levels of the organization in order to exchange information and follow-up on customer requests

Recognizing commercial opportunities to facilitate business growth

Navigation of systems and information tools to provide relevant and accurate information

Your Qualifications

You are service-minded and have a passion for delivering high quality and commercially focused interactions with customers. Your curiosity and effective communication skills help you to successfully tap into customer needs.

You thrive in an outgoing role and with your interpersonal skills you easily build effective relationships whether it is face-to-face, on the telephone or via email.

You quickly connect with people and your approach creates trust and confidence. You actively propose, recommend, and guide the way, but you understand that to succeed, you need to be an even stronger listener.

With your structured approach and attention to details, you never lose sight of a customer project, and you understand that delivering the agreed within the deadline is crucial for this role.

Furthermore, you:

Possess a sales-mindset and the ability to close a sales and at the same time ensure that the customer is getting the best possible solution.

Hold well-developed questioning techniques to ensure in-depth understanding of customer needs.

Have a curious mind-set and are excited to learn about our product portfolio and offerings.

Have solid IT-skills and experience working with CRM systems.

Have excellent written and verbal communication skills.

Your opportunities

You will work alongside experienced and committed colleagues - in a setting where knowledge is shared, and responsibility is given to those who can and will. Our team is characterised by an informal tone, high feedback culture and respect for each other both as collaborators and as individuals.

We are a solid value-based company where commitment, Customer centricity and mutual respect are among the core values and teamwork and professionalism is essential to the way we work.

What You Get In Return

36 days annual leave

Additional annual leave for life’s big milestones

Market leading pension

Private Healthcare with AXA PPP

Medical Cashback Scheme through Simply Health

Newly built spacious working environment with a heavily subsidized café

And much more!

Arbejdsgiver for lige muligheder

VELUX arbejder altid ud fra konceptet om lige muligheder i alle aspekter af ansættelsen. For at fremme vores mål om lige beskæftigelsesmuligheder for alle nuværende og potentielle medarbejdere håndterer VELUX rekruttering, ansættelse, uddannelse og udvikling af personer i alle former for jobs uden skelen til race, hudfarve, religion, køn, alder, handicap, veteranstatus, national oprindelse, seksuel orientering eller andre personlige standpunkter og i overensstemmelse med gældende lovgivning. Alle ansættelsesrelaterede beslutninger skal således opfylde princippet om lige beskæftigelsesmuligheder, og der stilles kun krav om jobrelaterede kvalifikationer.

Om VELUX Gruppen

I over 80 år har VELUX Gruppen skabt bedre bygninger med dagslys og frisk luft gennem taget for mennesker over hele verdenen. Produktporteføljen omfatter ovenlysvinduer og moduler til både skrå og flade tage, gardiner og solafskærmning, rulleskodder og smart home-produkter. Vores produkter bidrager til et sundt og bæredygtigt indeklima ifm. arbejde og uddannelse, fritid og fornøjelse. VELUX Gruppen arbejder globalt med salgs-og produktionsaktiviteter i mere end 36 lande og beskæftiger omkring 12.500 medarbejdere. VELUX Gruppen er ejet af VKR Holding A/S, et fonds-og familieejet aktieselskab, ejet af VILLUM FONDENog Kann Rasmussen familien. I 2021 omsatte VKR Holding for DKK 26,1mia. og VILLUM FONDEN og VELUX FONDEN donerede DKK 1,8 mia.til forskning, miljø, sociale og kulturelle formål i ind-og udland.

Find mere information på velux.com.

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