Specialist, Omnichannel - Interim

Are you passionate about creating seamless customer experiences across online and offline channels? Do you enjoy turning strategy into scalable, operational reality while coordinating across multiple stakeholders? Are you motivated by optimizing processes and continuously improving how things are done? If so, this role is for you!

Drive Pandoras omnichannel excellence across Global eCommerce and Retail

As our new Specialist, Omnichannel – Interim, you will play a key role in bringing Pandoras omnichannel vision to life across our Global eCommerce and markets. You will be part of implementing, optimizing, and continuously improving our omnichannel capabilities – ensuring a seamless and consistent experience across channels.

Working closely with stakeholders across eCommerce, Retail Operations, and Digital & Tech, you will support the rollout of tools, frameworks, and initiatives while maintaining a strong focus on performance tracking, documentation, and operational excellence. With a structured and analytical approach, you will help coordinate and improve processes that elevate the customer journey, while independently managing day‑to‑day responsibilities within your scope.

Key Responsibilities

Execute and manage defined global omnichannel initiatives across markets, ensuring alignment with standards, timelines, and processes.

Gather and consolidate business requirements and feedback from stakeholders across E-commerce, Retail, and Digital teams.

Coordinate rollout activities for omnichannel features, ensuring alignment on timelines, deliverables, and dependencies across teams.

Own and maintain omnichannel documentation, guidelines, and process materials, ensuring they are up to date, accessible, and consistently applied.

Monitor and analyze omnichannel performance metrics within assigned areas, identifying trends and highlighting improvement opportunities.

Track operational issues and process deviations, perform initial root‑cause analysis, and follow up on resolution with relevant stakeholders.

Coordinate omnichannel readiness planning for key commercial periods and campaigns, ensuring learnings, risks, and improvement opportunities are identified and implemented to support stability and customer experience during peak trading periods.

Identify and recommend improvements to processes, tools, and ways of working within the omnichannel space.

Conduct structured research on industry trends and competitor activities to support ongoing optimization efforts.

Qualifications

A bachelor's degree in business, Marketing, Digital Commerce, or a related field

Experience working with cross‑functional stakeholders

Solid analytical skills with ability to interpret data and identify trends

Strong coordination and organizational skills, with ability to manage multiple tasks independently

Ability to apply structured processes and contribute to process improvements

Effective communication skills for collaboration with cross‑functional stakeholders

Detail‑oriented approach to documentation and operational execution

Proficiency in MS Office and collaboration tools (e.g., Jira, Asana, Confluence, SharePoint)

Additional Information

This is a 10‑12 month maternity cover, depending on starting date (ideally, 1st of August 2026)

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