Helpdesk Analyst
, , Denmark
kr. 400.000 - 600.000
Title: Helpdesk Analyst
Location: POB 327; 1126 Solomon Blatt Blvd., Denmark, SC 29042 - REMOTE ROLE
Duration: 6 Months
Type: Remote
DENMARK (TECHNICAL COLLEGE DIVISION OF NURSING)
Requirement:
Map to Network Printers: TCP/IP Direct
Print Server URI
Context Menu > Printer Properties > Ports tab
How to create Print Queues via Windows Server
DHCP Reservations by MAC Address
DNS Records creations/troubleshooting (A, CNAME records)
Scan-to-Email: Traditional SMTP Server
Client Scan to Cloud Email from Gallery Apps
Installing/Troubleshooting Software: Downloading executable
From Server Network Folder Share
Password Resets: On-Prem AD (Active Directory)
Azure
admin.office.com
Network Folders/Sharing: How to create
Security tab (Groups)
Sharing tab (Permissions)
Employee Offboarding/Onboarding accounts (new + disabling): On-Prem AD (Active Directory)
Azure/Office365
User-Objects > Context Menu > Properties > Attributes tab
Internet Connectivity troubleshooting ie: Connecting to WIFI
Ipconfig
Understanding of VLANs (i.e based on 3rd octet of IP Address, can tell which IP range/Subnet the device is currently associated with / connected to)
Printing ID badges (I created a server that, even remotely, could still send Badge ID Print jobs): Software training will be provided, just needs to understand the high-level general concept of creating a new database record, and how to take pictures vi USB Webcam)
Software Training i.e how to use: VPN
Microsoft (both Cloud/Web + Desktop) i.e
Outlook
Teams
Word
Excel
PowerPoint
Troubleshooting Email: Delete/Recreate Outlook Profile (desktop)
Add/Remove Email Accounts
Shared Calendar/Email
via End-User's Outlook client
via Exchange Admin Portal
Delegation
Forwarding
User Mailbox vs Shared Mailbox
Blocking SPAM i.e: End-User Outlook client (i.e Junk context menu)
Exchange Admin Portal (Mail Flow > Rules)
Microsoft Security/Quarantine Admin Portal
Cisco Umbrella
Cisco SMA/ESA
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