Packing & Fulfilment Coordinator

Hourly paid · 150 DKK/hour · Minimum 32 h/week guaranteed, Mon-Fri · Up to 40 h/week in busy periods · Start October-November 2026

MK STUDIO (mk-ceramics ApS) makes handmade porcelain cups, plates, bowls and coffee drippers in Glostrup. We're a team of seven across the workshop, office and our Copenhagen shop, selling to cafés, roasters and coffee people across Denmark, the EU and Asia.

In a strong week we make 500-1000 cups. We're looking for the person who gets every order out the door correctly and makes sure nothing leaves the studio with a defect.

What you'll do

Orders and customers (about half your week)

Pack 10-15 webshop orders a day, plus wholesale (B2B) orders

Book shipments and print labels in the DHL and UPS apps

Prepare invoices, packing lists and customs documents for shipments outside the EU

Answer all order and customer emails: order status, delays, returns, breakage claims

Handle claims with carriers for damaged or lost parcels

Keep packing materials in stock

Studio and stock (about half your week)

Unload kilns after the glaze firing

Check every piece and sort it: first quality, seconds, reject

Finishing work on fired pieces

Organise the stock room and keep stock numbers correct in our order system

You're the last check before a piece reaches a customer.

What you need

Fluent written and spoken English — you'll talk and write to customers every day

Right to work in Denmark

You can lift and carry up to 20 kg (kiln shelves, boxes) and work on your feet most of the day in a studio with clay dust

Available Monday to Friday, at least 32 hours a week, with extra hours in busy periods, from October-November 2026

Experience with order handling, shipping, warehouse, e-commerce, customer service or similar work

You plan your own day, handle several tasks at once, and flag mistakes early

Good to have

Danish

Driving licence

DHL/UPS bookings and claims

Customs or export paperwork

Experience packing fragile goods (glass, ceramics, wine)

e-conomic, Shopify or spreadsheets

Ceramics or quality-control experience

What we offer

32 guaranteed hours a week

3-month trial period

After 6 months, we sit down and negotiate your pay based on your performance and any extra tasks you've taken on

A small team with short lines and fast decisions

Full training in our systems and quality standards

#J-18808-Ljbffr