Remote Customer Service Agent

Remote Customer Service Agent

Position Overview: MCI is a fast‑growing business services company that delivers Customer Experience (CX), Business Process Outsourcing (BPO) and XaaS cloud solutions across multiple industries. The role is full‑time, hourly paid, and you will work remotely supporting a diverse portfolio of well‑known clients.

Responsibilities

Handle inbound and outbound calls professionally and efficiently.

Resolve customer issues on the first call through effective problem solving.

Research and retrieve information across systems to support customer needs.

Accurately document interactions and process claims.

Guide customers through options to find the best solutions.

Follow scripts, policies, and procedures while using available resources.

Protect customer privacy and handle sensitive information appropriately.

Escalate complex issues to the appropriate team members.

Stay current with training, updates, and program knowledge.

Maintain consistent attendance and adhere to scheduling requirements.

Qualifications

18 years or older.

High school diploma or equivalent.

Previous call center experience.

Work‑from‑home experience.

Strong command of the English language (spoken and written).

Typing speed of 20+ WPM.

High‑speed internet connection.

Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

Familiarity with Windows operating systems.

Skilled in troubleshooting and follow‑up.

Able to multitask and self‑manage effectively.

Excellent interpersonal skills.

Requirements

Must be authorized to work in the country where the job is based.

Must reside within 80 km of the company office.

Must submit to background and security investigation (Level II) and drug screening.

Compensation & Benefits

Competitive hourly wage.

HMO coverage, dental coverage, and other health benefits.

Performance and loyalty bonuses.

Rice, clothing, laundry, and meal allowances.

Employee shuttle services and company retreats.

Free training meals and career growth opportunities.

Physical Requirements

Primarily sedentary work with frequent computer and headset use. May require light lifting up to 40 pounds.

Reasonable Accommodation

Requests for accommodation will be considered. Contact Human Resources for assistance.

Diversity & Equality

MCI is an equal opportunity employer. All qualified applicants will receive consideration regardless of protected characteristics.

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