Senior Operations Analyst

Who we are looking for We are looking for an experienced analyst who can take full ownership of capacity planning and forecasting within our operations team, and who thrives on turning data into concrete actions close to the business.

You will hit the ground running from day one and become a key person in professionalising our operations setup.

Over time, the role has the potential to grow into a broader operations responsibility as the organisation scales.

What you will be working on Capacity planning & forecasting

Own and develop our capacity planning model across all advisors and task types

Build robust forecasting models that support staffing decisions and resource allocation

Ensure we always have an up-to-date and reliable picture of capacity vs. demand

Analysis & insight

Analyse time usage, efficiency and SLA adherence across the operations team

Identify automation opportunities and quantify the potential of specific initiatives

Deliver ongoing reporting to the leadership team

Direct collaboration with operations

Work closely with the operations team to translate analyses into action

Be the data resource that makes it easier for operations to make good decisions

What you bring 3-5 years in a comparable position

Strong analytical profile with experience in capacity planning, workforce management or operations analytics

Solid experience with SQL and data processing, preferably in Snowflake/DBT

Comfortable with forecasting methods and statistical modelling

Experience with BI tools. We use Lightdash.

Ability to communicate complex analyses clearly to non-technical stakeholders

Self-driven and action-oriented. You do not wait to be led.

Nice to have Experience with Python for automation and modelling

Background from a company with seasonal fluctuations or variable demand

Experience building or optimising operational processes

What we offer A role with real influence over how Skatteguiden scales its operations

Close collaboration with a strong data team and an engaged operations organisation

Opportunity to grow into a broader area of responsibility over time

Office-first culture in Copenhagen with a focus on professional sparring and community

Lean process 20-minute "vibe check" online screening call with The Hub

1-hour onsite case session with the hiring manager, a team member and product manager

30-minute onsite meet & greet with the CEO and COO

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