Danish Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Danish Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier global talent with industry-leading corporations. As a leader in European staffing, we pride ourselves on facilitating career-defining opportunities within the vibrant Customer Support Services sector.

Job Overview

We are currently seeking a motivated professional for a Danish Speaking Customer Support Specialist position in Bulgaria. This is an exceptional opportunity to join a fast-paced environment where you will represent world-class brands, making this one of the most sought-after Danish-speaking jobs in the region.

Key Responsibilities

Deliver high-quality assistance to Danish-speaking clients through phone, email, and chat channels

Resolve complex inquiries, ensuring customer satisfaction and maintaining brand loyalty within the Customer Support Services industry

Maintain accurate customer records and documentation in our internal CRM systems

Collaborate with cross-functional teams to resolve service escalations effectively and professionally

Stay updated on product knowledge and service policies to provide accurate, real-time information

Achieve individual and team-based KPIs focused on quality and resolution efficiency

Contribute to a positive, professional office environment at our Sofia location

Requirements

Native or fluent Danish (spoken and written)

Valid EU passport (mandatory)

Exceptional communication skills and a passion for delivering superior Customer Support Services

Ability to relocate to Sofia, Bulgaria for this on-site role

Strong problem-solving skills and a proactive, professional attitude

Previous experience in a contact center or service-oriented environment is considered an advantage

What We Offer

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight, transfer, hotel)

Monthly Performance Bonus

Professional growth opportunities within one of the best jobs in Bulgaria

And Much More..

Life in Bulgaria

Living and working in Bulgaria offers a unique blend of historical charm and modern urban convenience. As one of the most exciting hubs for international talent, Bulgaria provides a Mediterranean-influenced climate, a vibrant social scene, and a cost of living that allows for a high quality of life. Choosing to pursue one of our many Danish-speaking jobs here means embracing a culture that welcomes international professionals with open arms.

Beyond the professional landscape, Bulgaria boasts stunning landscapes and a rich culinary tradition that appeals to all tastes. With our comprehensive relocation package, starting your new Danish Speaking Customer Support Specialist position in Bulgaria is seamless and stress-free. Experience the perfect balance of professional success and personal adventure by relocating to this beautiful corner of Europe.

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