Operations Support Agent-Associate

Company:DKJ FedEx Express Danmark ApS Address: Kokmose 5 Scheduled Weekly Hours:37 Worker Type:Regular Posting Start Date6-Oct-2026 Posting Close Date:30-Oct-2026 Job Family:FXE-EU: Dispatch Agent (ID), FXE-EU: Operations Support Agent (ID)

Position Summary Har du erfaring inden for operationel support, og trives du med at have kontakt med mange forskellige mennesker, arbejde i et højt tempo og have en arbejdsdag, hvor ikke to dage er ens? Så er det måske dig, vi leder efter. Hos os bliver du en vigtig del af vores OSA-afdeling, hvor du sammen med 15 engagerede kolleger og omkring 130 chauffører og kurerer hver dag arbejder for at sikre, at vores kunder får den service vi har lovet dem. Det kræver overblik, godt samarbejde og evnen til at bevare roen, når tempoet er højt. Men det kræver også, at man kan skabe god energi, motivere sine kolleger og finde løsninger, når tingene ikke helt går efter planen. Stillingen er på fuldtid med vagter i tidsrummet 06:00–22:00.

Din hverdag hos os Som Operations Support Agent bliver du et vigtigt bindeled mellem chauffører, kunder og kolleger. Du får en central rolle i den daglige drift, hvor dit overblik og din måde at kommunikere på er med til at gøre en forskel.

Motivere, servicere og coache vores chauffører og kurerer

Sikre, at dagens leveringer bliver gennemført så effektivt som muligt og i overensstemmelse med vores retningslinjer og standarder

Følge op på den daglige drift og hurtigt finde løsninger, når der opstår udfordringer

Deltage aktivt i implementeringen af nye procedurer og processer

Bidrage til en positiv og respektfuld kommunikation med chauffører, kunder og kolleger

Være med til at skabe et godt samarbejde og en stærk holdånd i hverdagen

Vi forestiller os, at du har erfaring fra transportbranchen, men mindst lige så vigtigt er det, at du kan lide at arbejde med mennesker.

Vi lægger vægt på, at du Har erfaring fra transportbranchen

Har et godt geografisk kendskab til Jylland og Fyn

Kommunikerer sikkert på både dansk og engelsk – mundtligt og skriftligt

Er proaktiv, engageret og god til at tage ansvar

Er en naturlig holdspiller, som bidrager positivt til fællesskabet

Har gode coaching- og kommunikationsevner

Trives med en hverdag, hvor tempoet kan være højt, og hvor planer nogle gange ændrer sig undervejs

Kan bevare overblikket og det gode humør, også når der er mange bolde i luften

Vi tilbyder blandt andet En grundig oplæring og god introduktion til jobbet

En arbejdsplads med god stemning og stærke kollegiale relationer

Et internationalt arbejdsmiljø med mange forskellige mennesker og kulturer

Gode muligheder for både faglig og personlig udvikling

En hverdag, hvor du får mulighed for at gøre en reel forskel for både kolleger, chauffører og kunder

For at komme i betragtning til stillingen skal du have gyldig dansk arbejdstilladelse og kunne kommunikere på dansk samt have en ren straffeattest.

We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine.

Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe.

We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future.

The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people.

Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers.

We care for their well-being, and value their contributions to the company.

Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

FedEx Express is the world's largest express-transportation company. Serving 220 countries globally, we have the world's most advanced and reliable global air-ground express distribution network. Delivering parcels on time, to the right place is our business. So much so, we are continually expanding and refining our uniquely integrated all-cargo express network.

A network that relies as equally on its transportation, communication, and information technology infrastructure as it does on its people. Over more than 425,000 team members around the world embody the can-do spirit that has made us one of the most admired and reputable companies in the world.

They are united by their commitment to the Purple Promise — to make every FedEx experience outstanding — and committed to our success in connecting people and possibilities around the world. In return, we provide our team members with a safe, inclusive and rewarding workplace environment where everyone has opportunities to grow and thrive.

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