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Oxford Global Resources

Hillerød Kommune / Global

Proactive IT Problem Manager - ServiceDesk Stability

  • kr.800.000 - kr.1.100.kr.000

Job Summary

Salary Range:
kr.800.000 - kr.1.100.kr.000
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Job Description

Oxford Global Resources is seeking a Problem Manager for the Denmark-based ServiceDesk team to strengthen incident resolution and improve service stability. You will own end-to-end Problem Management, perform root cause analyses for recurring incidents, identify trends, and drive permanent fixes.

You will collaborate with Incident, Change, and ServiceDesk teams, maintain the Known Error Database, and facilitate reviews to drive continuous improvement.

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