Technical Pre-sales Engineer (Security Solutions)

We are looking for a proactive and customer-oriented Technical Pre-sales Engineer to support business growth in the security solutions field. This role bridges product, sales, and customers, focusing on solution design, technical enablement, and market feedback to drive project success and customer satisfaction.

Key Responsibilities

Deliver product and solution training to customers, channel partners, installers, and sales teams

Conduct certification training (e.g., DHSA, DHSP, SMB) and support customer enablement

Demonstrate product features, selling points, and use cases

Collect customer feedback and align with product managers for continuous improvement

Provide technical support for sales activities, including customer visits and demo presentations

Design and propose tailored security solutions based on customer requirements

Support tender projects by preparing BoQ, technical proposals, and solution documentation

Analyze competitor solutions and highlight company advantages

Conduct regular customer visits and maintain strong relationships with key accounts

Collect and analyze market intelligence, including competitor activities and product trends

Gather customer feedback, testing results, and optimization suggestions

Provide regular reports to internal stakeholders (sales, product, HQ teams)

Collaborate with marketing and product teams to localize training materials and documentation

Support product launches, including localization plans and partner enablement

Assist in preparing marketing materials such as brochures, demos, and solution guides

5. Technical Support & Knowledge Management

Support Help Desk and troubleshooting processes to ensure timely issue resolution

Escalate complex technical issues and follow up until closure

Summarize common issues and solutions, and contribute to FAQ and knowledge base documentation

6. Process & Activity Management

Follow GTM (Go-To-Market) standard processes and ensure activity tracking

Maintain accurate records of customer visits, trainings, and project progress

Support internal reporting and performance tracking

Qualifications

Bachelor's degree or above in Electronics, IT, Telecommunications, or related fields

2-5 years of experience in technical pre-sales / solution engineering , preferably in security, CCTV, or ICT industry

Strong understanding of security systems (e.g., video surveillance, access control, SMB solutions)

Experience in customer-facing roles, training delivery, and technical presentations

Familiar with tender processes and solution design (BoQ, proposals, etc.)

Strong communication and presentation skills

Customer-oriented mindset with problem-solving ability

Ability to work cross-functionally with sales, product, and HQ teams

Proactive, well-organized, and able to manage multiple tasks

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