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factbird.com

København / Global

Tier 2 Technical Support Engineer – Hardware & Cloud

  • kr.480.000 - kr.720.000

Job Summary

Salary Range:
kr.480.000 - kr.720.000
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Job Description

Factbird is seeking a Technical Support Engineer (Tier 2) to act as the technical backbone of customer support in Copenhagen. You will investigate escalations beyond Tier 1, reproduce issues in staging, analyze logs and network traces, and write crisp, developer-ready tickets.

You’ll work closely with Product, Firmware, Cloud Development, Support, and Operations leadership to drive faster resolutions. You will own Tier 2 escalations across hardware, firmware, networking, and cloud, and

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