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Factbird

København / Global

Tier 2 Tech Support Engineer — Hardware/Cloud (Copenhagen)

  • kr.520.000 - kr.760.000

Job Summary

Salary Range:
kr.520.000 - kr.760.000
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Job Description

Factbird in Copenhagen is seeking a customer‑focused Technical Support Engineer (Tier 2) to act as the technical backbone of our support team. You’ll investigate escalations beyond Tier 1, reproduce issues in staging, analyze logs and network traces, and craft developer‑ready tickets.

Collaborate with Product, Firmware, Cloud Development, Support and Operations to accelerate resolutions, reduce false escalations, and grow CSAT/NPS as Factbird scales across sites and customers.

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