Technical Customer Success Manager

Full-time | Copenhagen, Denmark | Customer Success

We're looking for a technically sharp, client‑facing professional to join our Customer Success team in Copenhagen. You’ll be the dedicated technical partner to our CS Managers, owning every technical conversation with clients from onboarding through to long‑term adoption.

You’ll be present in client conversations, onboarding sessions, workshops, and operational support engagements — acting as the credible technical voice of Anthill in front of customers.

The Role

As Technical CSM, you’ll work closely with CS Managers to deliver client outcomes — owning the technical workstream while the CS Manager leads the relationship and commercial conversations.

A core part of this role’s strategic purpose is to address a business‑critical capability need. Our products require solid, working knowledge of Digital Asset Management (DAM) and Veeva — particularly in relation to how our platform is configured and operated. The Technical CSM will ensure this expertise is embedded directly in client‑facing delivery.

The role is designed as a specialist position today, with a clear growth path toward a broader Customer Success remit as our processes mature and scale.

Technical onboarding & implementation

Own the technical track on customer onboardings alongside the CS Manager

Lead technical discovery sessions with client IT and platform teams

Drive platform configuration, integration setup, and environment readiness

Ensure customers are fully enabled on DAM and Veeva‑related platform components

Guide customers through defined technical adoption milestones

Act as primary technical point of contact between CS and client technical stakeholders

Run technical workshops and enablement sessions to build platform confidence

Proactively identify and resolve technical adoption blockers

Translate complex platform topics clearly for non‑technical audiences

Advise clients on platform configuration best practices and integration patterns

Hands‑on operational support

Deliver structured, scoped support engagements directly within client environments

Help clients overcome technical obstacles and build internal capability

Ensure all engagements are delivered within agreed CS workflows and scope

Maintain accurate records of technical activity, risks, and next steps

Feed structured customer insight back to Product and Implementation teams

Identify expansion signals and support renewal discussions with the CS Manager

Contribute to developing scalable technical CS playbooks

Qualifications

Solid, hands‑on knowledge of Digital Asset Management (DAM) systems

Working knowledge of Veeva (CRM and/or PromoMats)

Ability to relate DAM and Veeva workflows to platform configuration with clients

Experience in a client‑facing Technical CSM, TAM, or Technical Consulting role within B2B SaaS

Confident running technical discovery sessions, workshops, and client reviews

Strong advantage

Experience with Salesforce Marketing Cloud (SFMC)

Familiarity with Sitecore CMS or similar web content management platforms

Experience managing stakeholders at global and regional level

You as a person

Equally comfortable in a client meeting and a technical configuration session

Able to explain platform complexity in plain language without losing precision

Thrive in a structured operating model — you don’t need to reinvent the wheel

Looking to grow — this role is a specialist entry point with a genuine CS career path

Strong English communication skills

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