IT Support Executive

ABOUT ESOFT

Esoft is one of the world’s leading real-estate tech companies specializing in property presentations, image processing, 3D visualization, and online marketing of properties worldwide.

Our customers are real estate agents and property-marketing companies in Europe, US, and Australia who rely on us for our fast service, our innovative solutions, and high and consistent quality.

The company was founded in 2000 in Denmark and our platform in Vietnam has been operating since 2007. We currently employ more than 800 people in our offices in Vietnam, Denmark, Sweden, and Norway.

At Esoft, we encourage all applicants from minorities, women, people with disabilities, and all other qualified applicants.

Responsibilities To manage and support users (hardware/software):

Troubleshoot system and network problems and diagnose and solve hardware or software faults

Install and configure computer hardware, operating systems, and applications

Provide first level support to requesters e.g. answering via support channel, incident management, phone etc.

Set up new users' accounts and profiles and deal with access issues

Daily monitor incident management system, classify and modify all incidents in compliance with IT standards

Handle incidents within agreed service level agreements (SLAs)

Follow up with the system development team on various systems issues

Provide weekly incident reports to the department head.

To manage IT assets (including regular maintenance and repairing):

Keep IT asset management up-to-date with precise data

Keep storage neatly and well-organized

Manage desktop, laptop, and mobile device stock, software application licensing

Ensure availability of backup equipment

Conduct internal audits and support Finance in bi-annual hardware and license audits

Manage electric devices, power supplier, UPS etc.

Ensure software is up-to-date with the latest version

Manage mobile device and cell phone telecommunications including provisioning, assigning, managing, cell phone contracts, and phone numbers and subscriptions

Deal with vendors for warranty, maintenance, and repairs of all hardware, software, and services employed by the network and its applications

Deploy improvements and fixes to the network and applications infrastructure.

To purchase IT assets:

Deal with vendors for purchasing all hardware, software, and services employed by the network and its applications

Support Finance in preparation of contracts and collect quotations

Prepare purchasing requests for IT-related equipment & software

Receive and register new equipment from vendors

Provide monthly reports on new IT assets to department head and Finance.

REQUIREMENTS Education: University degree/College graduated, preferably in IT field

Experience: 6 months - 1 year of working experience with IT Support/IT Helpdesk position

Languages: Basic English IT language (good at reading and understanding, speaking and writing)

Good communication skills, patient personality

Self-motivated with strong team skills, a high degree of punctuality

Hard-working and in good health

WHAT WE OFFER We offer you an opportunity to continue building your career in an international and successful company with market-leading, innovative solutions. In every business unit and in every office around the world, Esoft has always been driven by a strong team spirit and an even stronger sense of pride. We strive to provide an interesting workplace, where people work and interact across cultures and time zones. We cherish creativity and innovation, and we invest in training and development of employees.

Attractive package with sales incentive

100% SHUI in probation, premium healthcare package for individuals and family

12 AL/year and 12 WFH days/year

Daily meals provided

Experience in an international company with a culture that encourages and fosters creativity, innovation, respect, and equality

Opportunity to learn from experienced leaders and managers

Attendance in meetings, events, networking opportunities, and training courses

If you have any questions, feel free to contact us at [email protected].

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