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TECEZE

København / Global

IT Support Engineer

  • kr.320.000 - kr.520.000

Job Summary

Salary Range:
kr.320.000 - kr.520.000
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Job Description

Provide desktop, laptop, mobile device, printer, and application support.

Diagnose and resolve hardware, software, OS, network, and connectivity issues.

Manage incidents, service requests, and ticket queues; elevate when required.

Install, configure, image, and rebuild devices using SCCM/Intune.

Support Microsoft Windows, Microsoft Office, Outlook, Active Directory, and basic Mac OS environments.

Perform basic server, network, Wi‑Fi, DNS, DHCP, TCP/IP, and telecom troubleshooting.

Provide smart hands support for network, server, AV, and telecom teams.

Maintain asset inventory, stock management, documentation, and knowledge base articles.

Support meeting rooms, video conferencing systems, printers, and mobile devices.

Mentor junior technicians and assist with team leadership activities.

Coordinate with vendors for repairs, procurement, and warranty services.

Participate in on‑call and after-hours support when required.

Required Skills & Experience: 3–5 years of Desktop Support/IT Support experience.

Strong knowledge of Windows OS, Microsoft Office Suite, Active Directory, and ticketing systems.

Understanding of networking concepts (DNS, DHCP, TCP/IP, cabling, Wi‑Fi).

Experience supporting desktops, laptops, tablets, smartphones, and printers.

Excellent troubleshooting, documentation, communication, and customer service skills.

Experience supporting VIP users and working in diverse team environments is preferred.

Basic English communication skills (written and verbal); local language proficiency required.

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